At Urus88, we take the privacy of our users seriously. This Privacy Policy explains how we collect, process, store, share, and protect personal data when you access or use the Urus88 platform at urus88.cam. Please read it carefully alongside our Terms & Conditions.
Your personal data is encrypted and stored on secure servers. We never sell your information to third parties.
You have the right to access, correct, port, and request deletion of your personal data held by Urus88 at any time.
We use cookies to improve your experience. You can manage your cookie preferences through your browser settings.
We will notify you of any material changes to this Privacy Policy before they take effect, where practicable.
Urus88 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every individual who accesses our online casino and sports betting services at urus88.cam. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Urus88.
This Policy applies to all users of the Urus88 Platform, including registered account holders and visitors who browse the Platform without creating an account. It covers data processed in connection with account registration, deposits and withdrawals, gameplay, customer support interactions, marketing communications, and any other engagement with our services.
By accessing the Urus88 Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue your use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which form part of your agreement with Urus88.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, or factors specific to that person's identity. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction. |
| Data Controller | Urus88, which determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | A third party that processes personal data on behalf of Urus88 pursuant to a written agreement and our instructions. |
| User / Data Subject | Any individual whose personal data is collected and processed by Urus88 — including registered account holders and Platform visitors. |
| Cookies | Small text files stored on your device by your web browser when you visit the Platform, used to remember preferences and analyse usage. |
| KYC | Know Your Customer — the identity verification process required under anti-money laundering regulations and platform eligibility requirements. |
Urus88 collects only the personal data necessary to operate the Platform, fulfil our legal and regulatory obligations, and deliver a safe, personalised user experience. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad or passport number | Account registration, KYC verification, age compliance |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communication, withdrawal processing, support |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device identifiers, browser type, operating system, geolocation (country/city level) | Security monitoring, fraud detection, Platform optimisation |
| Usage Data | Pages visited, games played, session duration, betting patterns, search queries | Platform improvement, personalisation, responsible gambling monitoring |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out choices, communication channel preferences | Targeted promotions, personalised offers, marketing compliance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required for KYC identity verification purposes under applicable law (for example, a photograph on a government-issued identification document).
We collect personal data through the following means:
Urus88 processes your personal data for the following purposes:
Urus88 processes your personal data on one or more of the following legal bases, as applicable to each processing activity:
Urus88 does not sell or rent your personal data to unaffiliated third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Urus88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised, unless retention is required by a legal obligation, a regulatory direction, or ongoing dispute proceedings.
Urus88 implements and maintains appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You also have a responsibility to protect your own account credentials — please use a strong, unique password and never share your login details with any third party.
The Urus88 Platform uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience, maintain session security, and collect usage analytics. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for core Platform functions — session authentication, security tokens, load balancing. Cannot be disabled without breaking the Platform. | No (Legitimate Interest) |
| Functional | Remember your preferences — language settings, display preferences, last-visited game category. Improves the personalisation of your experience. | No (Legitimate Interest) |
| Analytics | Collect anonymised data on how users navigate the Platform — pages visited, session duration, error rates. Used to improve Platform performance. | Yes (Consent) |
| Marketing | Track engagement with promotional offers and support attribution of registrations to marketing channels. Used to personalise bonus offers. | Yes (Consent) |
You can manage or withdraw cookie consent at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain areas of the Platform, including your account. Most modern browsers allow you to block cookies, delete existing cookies, and receive alerts when a new cookie is set — refer to your browser's help documentation for specific instructions.
Subject to applicable law, you have the following rights in relation to your personal data held by Urus88. To exercise any of these rights, please contact our support team via live chat or at [email protected].
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
Object to processing based on legitimate interests — including direct marketing — at any time. We will cease that processing unless we can demonstrate compelling grounds.
We will respond to all valid data rights requests within thirty (30) days of receipt. Where requests are complex or numerous, we may extend this period by a further two months, with prior notification. We reserve the right to verify your identity before processing any request to protect against fraudulent claims.
Urus88 operates globally and may transfer your personal data to countries outside your country of residence, including for the purposes of cloud hosting, payment processing, and third-party service delivery.
Where personal data is transferred to countries that do not provide an equivalent level of data protection to that of your jurisdiction, Urus88 will implement appropriate safeguards to protect such data — including the use of contractual clauses that require the recipient to afford the data equivalent protection, subject to the laws of the receiving country.
All third-party data processors engaged by Urus88 in connection with Malaysian user data are required to comply with the applicable data protection standards of their operating jurisdiction and are subject to contractual data processing obligations with Urus88.
The Urus88 Platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
All account applicants are required to confirm their date of birth during registration. Where we have reasonable grounds to suspect that personal data has been provided by or on behalf of an individual under 21, we will suspend the relevant account, conduct a review, and — if confirmed — delete all associated personal data as promptly as practicable, except where retention is required for legal or regulatory purposes.
If you believe that we have inadvertently collected personal data from an individual under the age of 21, please contact us immediately at [email protected] so that we can take prompt corrective action.
Urus88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features and services offered on the Platform.
When material changes are made, we will update the "Last updated" date at the top of this document. Where a change significantly affects how we process your personal data, we will make reasonable efforts to notify active account holders via email or an in-Platform notification prior to the change taking effect, where practicable.
Your continued use of the Urus88 Platform following the posting of any amendments to this Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact the Urus88 Data Support Team through the following channels:
For account-related data requests (access, rectification, deletion), please ensure your account is fully KYC-verified before submitting, as we are required to verify your identity before acting on any data rights request.
We protect your information with the same care we put into every other part of the Platform. Explore Urus88 with confidence — for players aged 21 and above.